Culture & society - Ilisimatusarfik

Manutooq 1
3905 Nuussuaq
Greenland
Phone: +299 38 56 00
E-mail: mail@uni.gl

CVR number: 19785289
GLN number: 5790001953676

GrønlandsBanken
Account: 6471 1001415
IBAN: GL3864710001001415
SWIFT - BIC: GRENGLGX

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Privacy policy for the use of Ilisimatusarfik's Internet services and for the purchase of items from the webshop

Introduction

The purpose of this privacy policy is to explain how Ilisimatusarfik and our affiliates use the information collected from your use of our website and other Internet-based products.

Ilisimatusarfik is committed to protecting your personal details to the greatest possible extent and to only processing information that is necessary to run the website as best as possible. In addition, Ilisimatusarfik is committed to ensuring that your information is protected against unauthorised access and use. When you make a purchase from our website, Ilisimatusarfik is required to collect and process only the information that is necessary to complete the transaction and to make sure that this information is stored in a secure manner.

At all times, Ilisimatusarfik adheres to the current Greenlandic legislation for the processing of private information.

Who is Ilisimatusarfik?

Ilisimatusarfik – University of Greenland
Manutooq 1
3905 Nuussuaq
Postboks 1061
Phone: +299 38 56 00
E-mail: mail@uni.gl

Contact person at Ilisimatusarfik for matters regarding the website as well as the university’s privacy policy and cookie policy:

Per Arnfjord
Phone +299 38 56 24
E-mail: per@uni.gl

Use of our services

The use of our services includes your use of our website https://www.uni.gl and related sites such as our webshop https://webshop.uni.gl and possibly the university’s intranet . In addition, this includes when you make a purchase,, place an order, file a complaint and make similar enquiries to us, either by telephone or in writing.

Ilisimatusarfik’s handling and processing of personal data

At all times, Ilisimatusarfik adheres to the current legislation for the processing of personal data. This means amongst other things that you must be notified of any transfer of your personal data to the extent that Ilisimatusarfik is required by law, court order any other similar ruling to hand over the information required of us, unless such notification is in violation of the law.

Ilisimatusarfik does not collect personal data that you make publicly available on our website. However, we must warn you that we are not able to prevent third parties’ unauthorised collection and processing of personal data that you yourself make available.

Personal data is never disclosed to third parties unless explicit permission is provided by you. Furthermore, we never collect personal data that has not been made available by you through your registration or purchase on our website or your participation in a survey or similar activities. In this respect, information about your name, address, postcode, e-mail address, gender, age, interests etc. may be collected.

Personal data is used to complete the purchase or service that the data was collected for. It is also used to obtain a better knowledge of you and other users of our websites.

We store your personal information on computers with limited access located in controlled facilities, and our security measures are continuously monitored to determine whether our user information is handled properly and with due regard to your rights as a user. However, we cannot guarantee 100% for data transferred via the Internet. This means that there is a risk, however unlikely, that other unauthorised persons gain access to data that is sent and stored electronically. You thus disclose your information at your own risk.

If you would like to know which personal information Ilisimatusarfik has stored about you, you are welcome to contact us. If you find that the personal information or data about you, which is processed by Ilisimatusarfik, is incorrect or misleading, you are entitled to demand that this data be corrected, deleted or blocked. You may at any time object to the processing of your information. You may also revoke your consent at any time. Should you feel wrongfully treated, you have the opportunity to complain about the processing of personal information and data by filing a complaint with the Danish Data Protection Agency.

Use of cookies

To ensure that Ilisimatusarfik’s websites deliver the best possible user experience, Ilisimatusarfik uses the cookie Google Analytics, which processes information about how the website is used. To learn more about how Google Analytics uses information, please see Google Analytics’ privacy policy: https://policies.google.com/technologies/partner-sites?hl=en.

You can read our entire cookie policy here.

Links to other websites

On uni.gl, you can find links to other external websites – including social media sites such as Facebook, YouTube, Twitter, LinkedIn etc. Please be aware that by using these external links, Ilisimatusarfik’s privacy policy and cookie policy no longer applies. We therefore recommend that you read these websites’ privacy and cookie policies.

For purchases on Ilisimatusarfik’s webshop

By making a purchase on Ilisimatusarfik’s webshop, you provide information that is used solely for the purpose of completing the purchase, and information is only stored or transferred to secure the transaction itself. We do not share personal data held by us with any third party in connection with such purchases. However, Ilisimatusarfik may be required by law or court order to hand over such information.

Changes to this statement or to Ilisimatusarfik’s cookie policy

We reserve the right to change this statement. If you have any comments about our statement or our cookie policy, feel free to contact us.

Violation of Ilisimatusarfik’s rights or endangerment to human life or similar

Expressions, representations, trademarks etc. may be copyright protected, and the representation of these on our website does not constitute a waiver of such rights, nor does it constitute permission from the copyright holder to further distribute his or her work/s. In such or similar cases, Ilisimatusarfik may find it necessary to share information about you that Ilisimatusarfik has obtained via the website or that has been made available by you on the website.

Similarly, Ilisimatusarfik may share information with the appropriate authorities for the purpose of protection of human life or for the purpose of maintaining peace and order.

What is a cookie?

Cookies are used by virtually all websites. In some cases, cookies are the only way for a website to function as intended.

A cookie is a file that is stored on your device (desktop, laptop, tablet or other IT equipment). It allows a website to recognise your computer and collect information about which pages you visit and which features you choose with your browser. Cookies cannot detect who you are, what your name is, where you live or if one or more persons use your device. Neither can they spread viruses or other malware.

Statistical cookies

The first time you visit uni.gl, you will notice two buttons at the bottom of the page: "Decline" and "Accept". If you press "Decline", no statistical cookies will stored by Ilisimatusarfik (University of Greenland). If you press "Accept", you consent to our cookie policy. You can change your selection at any time by clicking on the cookie icon at the bottom of the page. If you do not want uni.gl to store cookies, you will have to turn cookies off in your browser’s settings.

Below we have provided instructions on how to configure your browser depending on which browser you are using:

For Google Chrome, click here to open their instructions
For Internet Explorer, click here to open their instructions
For Mozilla Firefox, click here to open their instructions
For Safari, click here to open their instructions
For Opera, click here to open their instructions
For iPad, iPhone and iPod Touch, click here to open their instructions
For Flash Player used by multiple browsers, click here for their instructions

Cookies used by uni.gl

To continuously improve uni.gl, Ilisimatusarfik uses Google Analytics: a web analytics service that uses cookies to collect data about how users move around uni.gl. Among other things. It provides Ilisimatusarfik with details about which pages are the most visited and how many visitors the page has had and so on.

The collection of data is anonymous and is used for the express purpose of optimising the user experience on uni.gl.

To view the Google Analytics Personal Information Policy, click here.

Ilisimatusarfik does not use other cookies than those described above.

Delete cookies

You can always delete stored cookies in your browser. The procedure differs from browser to browser. If you need help, please consult the above-mentioned instructions for your browser.

Below is a description of our terms and conditions of purchase in connection with ordering and payment on Ilisimatusarfik’s (University of Greenland’s) webshop

Payment & price

All prices displayed on our webshop are in Danish kroner (DKK) and do not include shipping, and all payments are made in DKK.

All prices are current and applicable on the day of ordering. Prices are subject to change but normally by ongoing adjustment.

Upon selecting a shipping method, the expected shipping costs are calculated according to the customer’s selected delivery point. The total purchase price including shipping will then appear in the ‘Delivery Area’ field.

We accept the following debit and credit cards: Dankort, Visa/Dankort, Visa and Mastercard.

Product information

Our webshop displays the essential characteristics of the items for sale. For further information, please contact Ilisimatusarfik at mail@uni.gl.

Delivery method & delivery time

All webshop purchases to Greenland and Europe are shipped by sea from Ilisimatusarfik. For the rest of the world, purchases are delivered by airmail. Please allow for some delivery time due to conditions in Greenland. You can also collect your order personally at Ilisimatusarfik in Nuuk.

For the purpose of goods delivery, Ilisimatusarfik uses the services of the postal and parcel service TELEPOST Greenland and its affiliates.

For more information about shipping times, please see: https://telepost.gl/da/privat/post/send/pakker.

As soon as Ilisimatusarfik has shipped your order, you will receive a notification e-mail. Where possible, the e-mail will contain the track & trace number and the expected delivery time.

Delivery stability

Ilisimatusarfik reserves the right to cancel purchases of out-of-stock items or designs.

Ordering

The presentation of goods with their corresponding price does not constitute a binding offer but an invitation to make an offer. Your placement of an order on uni.gl does not constitute a binding acceptance. Rather, it constitutes a binding offer to Ilisimatusarfik to your purchase of the goods under the stated terms. A binding agreement between you as the customer and Ilisimatusarfik is not entered until Ilisimatusarfik accepts the offer made by you by confirming your order.

Confirmation of order

An order confirmation will be sent to the e-mail address provided by you at the first given opportunity and usually within 1–3 business days. Ilisimatusarfik reserves the right to extend this period in cases where, for administrative reasons, an extension is unavoidable.

Payment

The account details provided for the purchase are sent encrypted (SSL) directly to PBS (a Nordic payment service provider). At this stage, only the customer and PBS have access to the payment details. For purchases made with Dankort or other credit cards, the amount will be withdrawn from the customer’s account when the item is shipped from Ilisimatusarfik.

Risk of accidental destruction or accidental deterioration

Risk of accidental destruction or accidental deterioration of the ordered goods passes to the customer only when the goods are handed over to the customer.

Claims for defects by the customer

Ilisimatusarfik provides a 2-year warranty from the date of invoice covering manufacturing defects and material defects. The warranty does not cover errors, damage or wear, directly or indirectly caused by improper operation, poor maintenance, acts of violence or unauthorised actions. An invoice must be presented to Ilisimatusarfik in connection with a warranty claim. Any claims regarding defects in a delivered product must, upon discovery by the customer, be directed to Ilisimatusarfik as soon as possible and within a reasonable time (for consumer purchases, notification within 2 months after the defect has been discovered is considered reasonable time). Failure to give notification within this time limit will result in the customer’s loss of his or her right to claim the defect. The customer must indicate the nature of the defect.

Right of cancellation

If the customer for any reason wants to cancel a purchase, Ilisimatusarfik must be notified of this within 14 days of delivery, Ilisimatusarfik will then refund the amount received. Goods returned carriage forward or cash on delivery will not be accepted.

When returning a purchase, please use a parcel delivery service that offers tracking of the parcel in case it should be lost during return shipping. Return the item properly packaged together with a copy of the invoice, and please clearly indicate that you wish to make use of the right of cancellation and that you request a reimbursement of the item(s) returned. We also kindly ask you to state the reason for cancelling your purchase (not a requirement). Please note that the return of fabrics with printed artwork/text are subject to special cancellation terms.

If you have chosen to collect your purchase at Ilisimatusarfik and you have received a notification from Ilisimatusarfik stating that your goods are ready for collection, Ilisimatusarfik reserves the right to cancel your purchase in case you fail to collect your purchase within 14 days. The same terms apply if another delivery date is agreed upon. In case the purchase is cancelled by Ilisimatusarfik for this reason, Ilisimatusarfik will reimburse the purchase price to the account used when purchasing. If you still wish to go through with the purchase, we kindly ask you to place your order again. Please note that the return of fabrics with printed artwork/text are subject to special cancellation terms.

Disclaimer and warranty

Ilisimatusarfik is not liable for direct or indirect loss due to the late delivery of goods ordered or if the goods ordered are defective when the delay or defect is due to acts or the omission of acts by the buyer or circumstances beyond Ilisimatusarfik’s control, such as interventions by the state or government, labour conflicts of any kind, including strikes and lockouts, or similar circumstances.

Reservation of the right to make changes

Ilisimatusarfik reserves the right to at any time change and update the terms and conditions of purchase applicable to the webshop.

Special terms regarding the purchase of fabrics with printed artwork/text

Provided that Ilisimatusarfik does not already have prefabricated fabrics with printed artwork/text in stock, artwork/logos/text etc. are not applied to fabrics until an order from the customer has been received by Ilisimatusarfik. However, the customer is still entitled to claim defects on the item that were present upon receipt of the item.

For purchases where the customer has stated a wish to collect the purchase at Ilisimatusarfik and the customer subsequently fails to collect the purchase, Ilisimatusarfik cannot cancel the purchase. Ilisimatusarfik will store the purchase for the customer at the customer’s expense. If the storage costs exceed the price of the purchase, Ilisimatusarfik reserves the right to sell the item or items purchased to another buyer or to destroy the items.

Appeals

If you have a complaint about your purchase, please contact Ilisimatusarfik at mail@uni.gl and we will do our best to find a solution.

Should you still not be satisfied with the result, you can file a complaint with the Consumer Complaints Board. Find out more at the Competition and Consumer Authority’s website: www.aua.gl.